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Whiteboard Wednesday: How To Request Closed Captioning Through Popular Video Platforms

By: Aylin Dunham
online video platform

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In this Whiteboard Wednesday video we will show you how to use CaptionSync workflow integrations with some of the most common video platforms to simplify the closed captioning process. Automatic Sync has partnered with video platform companies such as Echo360, Ensemble Video, Kaltura, Mediasite, Panopto, YouTube and more to make the captioning process easy for all parties involved. Watch our video to find out how it works.

Video Transcript:

Hi this is Courtney with Automatic Sync, and for this Whiteboard Wednesday we will be discussing how to use CaptionSync’s integrations with popular video platforms to simplify your closed captioning process.

A best practice for video accessibility is to make sure that faculty and staff are fully utilizing your campus’ chosen lecture capture and video platforms. Some benefits include:

  • Ensuring video content is accessible and available on the wide range of devices that learners use.
  • It allows you to identify which videos are not yet captioned.
  • It makes captioned video content searchable to learners, instructors, and instructional designers.
  • And most importantly, it simplifies the captioning process to just a couple clicks.

CaptionSync offers integrations with video platforms like Kaltura, Mediasite, Ensemble Video, Echo360, Panopto, and many more. We even have a closed captioning integration with YouTube. If your organization uses any of these companies for video management, be sure to set up a CaptionSync workflow integration with the video platform.

Here’s how it works:

There’s a quick setup process on your CaptionSync account and your video platform. We have detailed instructions on our support site at

Once setup is complete, there are two ways to request captions: You can make a request for a single video, or you can schedule captioning for an entire set of videos, such as any video added to a particular course or folder. This can usually be done from within your video platform’s admin interface.

Next, the video is sent to one of Automatic Sync’s professional transcribers. When the transcript is complete, a timed caption file is created by CaptionSync. Then the captions are sent back to your platform, and associated with the video. From that point on, users can switch captions on or off, and use any of the video search features built into your platform.

The whole process is usually complete in two days, but you can set it up to be done in just one day if needed.

With CaptionSync’s workflow integrations the captioning process can be quick, simple, and easy, for everyone involved.

Thanks for watching this Automatic Sync Whiteboard Wednesday.

Our Closed Captioning Integration Partners:

  • Kaltura
  • Brightcove
  • MediaAMP
  • Panopto
  • Brightspace by D2L
  • Mediasite from Sonic Foundry
  • Tegrity
  • YouTube
  • Blackboard Collaborate
  • Echo360
  • Ensemble Video
  • ShareStream
  • thePlatform
  • 3C Media Solutions