Privacy and Content Policies

Handling of User-Submitted Content

Preserving the confidentiality of your intellectual property is very important to Automatic Sync Technologies (AST). We believe that the content that you submit to us for captioning must be both kept confidential and secure. We consistently strive to put our best efforts towards achieving both of these objectives.

“Content” means any media or transcripts that you send to us either through the CaptionSync website or through our mail-in DVD/MP4 transfer service.  “Results” means any transcripts, translations, audio descriptions, or timing results that we generate for you from your Content.

AST engages subcontractors to provide portions of the services that we offer to you. It is necessary for AST to disclose your Content and Results to these subcontractors in order to deliver our service to you. All such subcontractors have entered into Non Disclosure Agreements (“NDA”) with AST, prohibiting them from using, disclosing, or distributing your Content and Results in any way. Other than our disclosure to such subcontractors as necessary to deliver our service, AST commits to you that we will not disclose or distribute your Content and Results to any other parties.

Content can be submitted to our CaptionSync web service through encrypted data links. Once on our server, we employ a number of defenses to prevent unauthorized users from gaining access to any information on your account, including any Content that you have submitted. Results are returned to you via email at your option; if this poses a security concern to you, you may disable this feature on your account.

Copies of your Content are retained on our server for at least six months to enable you to access and regenerate your caption results. During that time, your Content will be accessible only to AST personnel on a need to know basis or users of your account(s) that you choose to permit access.  Results are stored on our server for five years for you or users of your account(s) that you permit access to fetch them at your convenience.

For Content submitted to our mail-in DVD/MP4 transfer service, any authored captioned DVDs and your original media are returned to you via courier. Any electronic residuals that result from this work are treated as your confidential information.

To submit content to CaptionSync that requires Family Educational Rights and Privacy Act (FERPA) or Health Insurance Portability and Accountability Act (HIPAA) certifications, you must follow our HIPAA Policy guidelines.

The CaptionSync Smart Player is an optional feature that you need to enable which allows you to share your content in a caption-enabled player. If you choose to use the Smart Player, you understand and agree that it necessarily makes your content and captions available on a publicly accessible URL. Please do not use the Smart Player with sensitive or confidential material.

AST is sensitive to users’ confidentiality concerns and recognizes the need to communicate how we deal with the Content you submit. Please be assured that AST handles your Content only to the extent necessary to deliver our service to you and nothing more.


Your right to privacy is very important to Automatic Sync Technologies (AST). We believe that the personal information you provide to us must be both kept confidential and used in a responsible fashion. We consistently strive to put our best efforts towards achieving both of these objectives.

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, industry, and other information when needed to provide a service or product or carry out a transaction you have requested.

When you browse our website, you do so anonymously, unless you have previously registered with us. We do not automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information. Like many other commercial websites, the AST website may use standard technologies, such as “cookies” and other HTML tools, to collect information about how you use the site.

AST acquires personal information from our customers in the course of business. We may acquire an individual’s personal information from registration forms, product order information, or e-mail messages to us. AST will never sell, publish, or otherwise distribute your personal information; we will use your personal information only to the extent necessary to deliver our service. AST may provide your information to our service providers but only for the purpose of completing your transaction.

If you supply AST with your e-mail address, postal address or phone number you may receive informational communications from AST.

AST is sensitive to users’ privacy issues and recognizes the need to update this policy as new features and business services are offered on We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a news item that you will see after logging in to CaptionSync, or by sending you an email notification. We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and the ways you can help protect your privacy.