AST strives to make captioning as simple as possible with AST, but the number of applications and players that ingest caption files is immense, so the topic can get complex. To address this, AST devotes significant resources to supporting our users. Our extensive Support Center has FAQs, knowledge base articles, best practice articles, and tutorial videos. Search functionality helps users locate the information they need, and users may also submit support tickets to have their specific questions addressed directly. Our users rate our support with a satisfaction rating of over 98%.